Macon-Bibb wins national award for ‘SeeClickFix’ system

MACON, Georgia (41NBC/WMGT) – “Do do do, pop, and then within a day or two the city has at least acknowledged it,” said SeeClickFix user Kerry Hatcher.

It’s just a few clicks away.

“Thank you very much, you did a fantastic job,” said Hatcher.

A little bit of help with some annoying problems–like when Hatcher wanted to take his family for a walk.

“It looks so much better now, you definitely improved our neighborhood’s walking path,” said Hatcher.

It started as an overgrown mess near the corner of Arlington Place and Forsyth St.

“My wife and I were walking through here this is kind of our block that we make circles on and we could not get his stroller down through here, I had to turn sideways just to get through here,” said Hatcher.

Now, it’s clear all the way down the street–thanks to the now award-winning SeeClickFix system.

“We’re able to meet the needs of the citizens,” said Mercer.

Macon-Bibb won “Most Responsive City” from SeeClickFix recently–and for good reason.

“If you’re walking along and say hey, there’s a problem, you just click report,” said Hatcher.

The process is easy–download the app or go to the website.

Then, you take a photo of your problem, and you can type in just a little information, and it goes to the county.

“They can request the services they need, and we have great departments that work diligently to make sure we meet the needs of those people,” said Mercer.

Denise Mercer makes sure those calls to the county are answered, and she along with other county workers all worked to make sure Macon-Bibb was one of the most responsive cities.

“It is really humbling to think that what you look to do–even though it’s a job–it’s something you really like to do–being of service to someone,” said Mercer. “It’s just really awesome, but I couldn’t do it by myself, not without the department.”

With a few clicks, teamwork helps change what you see, into something that can be fixed.

The SeeClickFix app is available for iPhone and Android.

Head over to the website for more information.

Categories: Bibb County, Local News

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